Pair a Lockbox and provision 2.4 GHz Wi-Fi with the recommended Bluetooth flow or a manual code.
Automatic Bluetooth pairing is the recommended setup method. It pairs the Lockbox to your dashboard account and sends Wi-Fi credentials in one flow.
What you need
- A powered, unlocked Lockbox that is not paired to another account
- A dashboard account
- Chrome or Edge on a desktop or laptop for automatic pairing
- A nearby 2.4 GHz Wi-Fi network and its password
Bluetooth is used only for nearby setup. After pairing, normal dashboard communication uses the Lockbox's Wi-Fi connection.
Recommended: automatic Bluetooth pairing
- Sign in at dashboard.researchanddesire.com.
- Open Settings → My Devices.
- Choose Pair a Lockbox, then choose the option to scan for a nearby Lockbox.
- In the browser Bluetooth chooser, select your Lockbox and approve the connection.
- When asked, enter the name and password for the 2.4 GHz Wi-Fi network the Lockbox should use.
- Wait for the dashboard to report success and for the Lockbox to restart or return to its normal screen.
Confirm pairing succeeded
The Lockbox appears in My Devices, and the device status becomes online after it connects to Wi-Fi. Status can take a short time to update; use Check Online Status if the two displays disagree.
Manual pairing code
Use this method if Web Bluetooth is unavailable. Complete manual Wi-Fi setup first.
- On the Lockbox, open Settings → Pairing.
- Note the unique pairing code shown on the Lockbox.
- In the dashboard, open Settings → My Devices → Pair a Lockbox.
- Enter the code and choose Pair device.
- Confirm the device appears in My Devices and becomes online.
If pairing does not work
| Symptom | Next action |
|---|---|
| Browser does not offer Bluetooth | Use current Chrome or Edge on a desktop/laptop and allow Bluetooth permission |
| No Lockbox appears in the chooser | Confirm it is powered, nearby, unlocked, and not already paired; restart it once |
| Wi-Fi provisioning fails | Confirm 2.4 GHz credentials, then use manual Wi-Fi setup |
| Dashboard says it belongs to another account | Ask the current owner to unpair it; if that is impossible, contact support rather than repeatedly pairing |
| Device is listed but offline | Follow Connectivity Troubleshooting |
Never share a pairing code publicly. If ownership or access is disputed, stop setup and email support@researchanddesire.com.