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Compare the Lockbox's live connection indicator with the dashboard's delayed online status.
The physical Lockbox shows the live connection state. The dashboard can take up to 60 seconds to reflect it.
Compare the indicators
| Physical Lockbox | Dashboard | Meaning | Action |
|---|---|---|---|
| No Wi-Fi icon or dot | Offline | Wi-Fi is disconnected, or the device is in deep sleep | Wake it; then reconnect Wi-Fi if needed |
| Wi-Fi icon + yellow flashing dot | Offline or online | The device is connecting to the dashboard service | Wait up to 60 seconds |
| Wi-Fi icon + solid green dot | Online | Fully connected | No action |
| Wi-Fi icon + solid green dot | Offline | Dashboard status is delayed or the accounts differ | Wait 60 seconds, confirm account, refresh once |
| Wi-Fi icon + red dot | Offline | Joined Wi-Fi but cannot reach the internet | Test the network or a hotspot |
Check the device
- Wake the Lockbox.
- Wait for the Wi-Fi icon and dot to settle.
- Compare the display with Status Symbols.
Check the dashboard
- Sign in and open Settings → My Devices.
- Confirm the correct Lockbox is paired to this account.
- Open the Lockbox page and check its online/offline indicator.
- Allow up to 60 seconds after the device becomes green.
If the two statuses still disagree, follow Connectivity Troubleshooting. If an active session is involved, confirm the physical lock state before sending another command.