Diagnose E-Lock 10 with 2.4 GHz credential, signal, sleep-state, hotspot, and dashboard checks.
Error E-Lock 10 means your Chastity Lockbox failed to join a Wi-Fi network. Cloud features like the web dashboard, remote updates, and partner notifications won’t work until the device reconnects. The Lockbox still operates locally with its current settings.
Without Wi-Fi, you can’t make changes through the web dashboard or receive remote updates. The device continues to run based on its current state.
Common causes
- Incorrect Wi-Fi credentials — The SSID or password is wrong or case doesn’t match
- 2.4 GHz unavailable — The Lockbox requires a 2.4 GHz network (not 5 GHz only)
- Weak signal — Distance, walls, metal, and appliances can interfere
- Network type not supported — Captive portals, public hotspots, or enterprise networks can block IoT devices
- Device is asleep — Deep Sleep turns Wi-Fi off until you wake the device
- Temporary glitch — A brief software or router hiccup
How to fix it
Step 1: Verify your Wi-Fi name and password (2.4 GHz only)
Open your router’s 2.4 GHz network and confirm the exact SSID and password. Re‑enter them on the Lockbox.
Type the password in a notes app first to confirm punctuation and capitalization, then copy it into the Lockbox setup.
On the Lockbox display, a green dot appears to the left of the Wi-Fi symbol when connected.
Step 2: Test your network with another device
Connect a phone or laptop to the same Wi-Fi network using the same password. If it fails, restart your router and modem, wait 2 minutes, then try again.
Use the row that matches how the router presents its networks:
| Router or network setup | What to try |
|---|---|
| Separate 2.4 GHz and 5 GHz names | Choose the 2.4 GHz name |
| One combined network name | Confirm in the router's documentation or settings that 2.4 GHz is enabled; if the Lockbox still cannot join, continue with the hotspot isolation test below |
| Guest, enterprise, hotel, or public network | Use a private 2.4 GHz network without a browser sign-in page |
| Mobile hotspot | Use temporarily to determine whether the home router is the cause |
Step 3: Improve signal strength
Move the Lockbox closer to your router and remove obvious obstructions (large metal objects, appliances). Try connecting again.
Step 4: Wake the device if it’s in Deep Sleep
Deep Sleep disables Wi-Fi. Wake the Lockbox by pressing the left (back) button, then try reconnecting.
Learn more about sleep states in Sleep Mode.
Step 5: Reconfigure Wi-Fi from the device menu
On the Lockbox, go to Settings → Wi-Fi Settings. Scan the QR code with your phone and select your 2.4 GHz network to re-enter credentials.
After a successful join, you’ll see the green dot next to the Wi-Fi symbol on the Lockbox.
If your router broadcasts separate names for 2.4 GHz and 5 GHz, choose the 2.4 GHz SSID.
Step 6: Restart the Lockbox
If the error persists, use Settings → Restart Device. If the controls are unresponsive, follow the 10-second button procedure in Restarting Your Device.
Step 7: Try a mobile hotspot (isolation test)
Create a temporary hotspot on your phone and connect the Lockbox to it. If it connects here, the issue is with your home network configuration.
Avoid public hotspots or networks that require a browser sign‑in (captive portals). These are not supported for the Lockbox.
Confirm it’s fixed
You’re connected when:
- A green dot appears to the left of the Wi-Fi symbol on the Lockbox display
- The dashboard shows the device online after a brief delay
Related guides
Reconnect or replace the saved network. Sleep Mode
Understand Automatic vs Deep Sleep and Wi-Fi behavior. Restarting Device
How to safely reboot the Lockbox. Connectivity Troubleshooting
Separate Wi-Fi, internet, dashboard, sleep, and firmware symptoms. Lockbox FAQs
Connection indicators, setup flow, and common questions.
Still need help?
If you’ve tried all steps and still see E-Lock 10, contact support. Include your device serial number, your router model, the network type (2.4 GHz SSID), and a photo of the error on the Lockbox display.
- Email: support@researchanddesire.com
- General FAQs: Lockbox FAQs